One platform for the whole quality programme.
AccreHealth is not eight products sold together. It is one system with eight working surfaces, sharing a single database, a single identity model and a single audit trail — which is what makes cross-module governance possible at all.
Designed as one system, because governance is one problem.
Buying quality software module by module from different vendors produces exactly the fragmentation it was meant to solve: four logins, four user directories, four definitions of “department”, and no way to see that the incident, the audit finding and the indicator breach describe the same underlying failure.
- Single sign-on and one role model
- One hierarchy: group, facility, department, unit
- One action register for CAPAs from any source
- One document reference across every module
- One indicator engine feeding KPIs and OPPE
- One attributable audit trail
Document Management System
One controlled source of truth for every policy, procedure and form
A comprehensive module that helps organisations create, organise and manage every controlled document — policies, procedures, forms, contracts and manuals — on a single secure platform, with structured collaboration from drafting through to final approval.
- Standards-aligned document library. An extensive database of policies, forms and supporting documents written against current international standards — so you start from a compliant baseline instead of a blank page.
- End-to-end controlled workflow. A single platform carries a document through its whole life: creation, structured review, reference linking to related documents, and formal approval with a full audit trail.
- Expiry tracking and on-time renewal. Every document carries its review date. The system tracks expiry, escalates ahead of the deadline and supports the renewal cycle so nothing lapses unnoticed.
- Read-and-understood evidence. The platform automatically identifies whether a policy has been read by each employee and applies a system-based evaluation to test comprehension — turning attestation into real evidence.
Quality & Accreditation, Clinical Governance, Department Heads, HR & Training, Risk Management.
- Surveyors are shown a live, provable document control system instead of a folder of printouts
- Quality teams stop chasing signatures and start managing exceptions
- Staff always open the current revision — because there is no other copy to open
JCI · NABH · CBAHI · ISO 9001 · DHA / DoH
Medical Administration, Credentialing Committee, Clinical Directors, HR, Quality & Accreditation.
- No practitioner works beyond an approved and current scope of practice
- Credential lapses are prevented rather than discovered
- Medical administration answers survey questions in minutes, not days
JCI · NABH · CBAHI · DHA / DoH · MOH
Privilege Manager
Clinical privileging and credentialing without the paper chase
An innovative technology that simplifies the privileging process for medical professionals. A fully system-enabled process with a complete privilege database for every specialty, carrying a request through to final approval while tracking every underlying credential.
- Privilege database for every specialty. A ready privilege library covering all available specialties, so scope of practice is defined against a recognised baseline instead of being drafted from scratch per appointment.
- Request to approval, fully system-enabled. The complete privileging cycle runs in the platform: request, departmental review, credentials verification, committee decision and formal grant — each step time-stamped and attributable.
- Experience, licence and certification tracking. View and track physician experience, licensure and life-support certification details in one profile rather than across several disconnected registers.
- Automated expiry alerts. System-generated reminders and alert notifications fire ahead of credential expiry, escalating to department heads before a lapse becomes a compliance event.
Incident Manager
From near-miss report to closed corrective action, in one trail
A user-friendly platform for incident reporting, investigation and analysis. It generates automated incident analysis reports covering classification, harm score and root cause, alerts stakeholders, and monitors the progress of every action plan through to closure.
- System-enabled classification and automated reports. Incidents are classified by the system as they are captured, and the analysis report — classification, harm score, contributing factors — is generated rather than assembled by hand.
- Critical incident alerting. Alert notifications route to heads of department for critical incidents and for the actions assigned to them, so severe events surface within minutes instead of at the next meeting.
- Root cause analysis built in. Incident analysis reports and structured root cause analysis are part of the workflow, keeping investigation disciplined and comparable across departments.
- Incident risk matrix. A risk matrix scores every incident on likelihood and consequence, feeding directly into the organisational risk assessment plan and prioritising where interventions are worth making.
Patient Safety, Risk Management, Quality & Accreditation, Department Heads, Nursing Leadership.
- Reporting rates rise because reporting takes under two minutes
- Severe events reach the right person immediately, not at the monthly meeting
- Every action plan has an owner, a date and a visible status
JCI · NABH · CBAHI · ISO 9001 · DHA / DoH
Quality & Accreditation, Executive Leadership, Department Heads, Data & Analytics, Clinical Governance.
- Leadership sees current performance, not last quarter's
- Indicator definitions stop drifting between departments
- Underperformance triggers an owned action plan automatically
JCI · NABH · CBAHI · ISO 9001 · MOH
Key Performance Indicator (KPI) Module
A measurement system your board can actually act on
A dynamic technology for KPI management with an inbuilt library of key performance indicators and internal and external benchmarks. It turns the collection of large indicator data sets into a managed task, and renders organisational performance on a real-time dashboard.
- KPI profile creation and data tool design. Define the indicator once — numerator, denominator, inclusion criteria, frequency, owner — and the platform generates the collection tool and the dashboard from that single definition.
- Indicator library for international accreditation. A built-in KPI library aligned to international accreditation requirements gives you a defensible starting set rather than a locally invented one.
- Managed data collection at scale. A task-management approach to collection assigns, reminds and tracks submission across departments, so large indicator sets stay complete without a month-end email campaign.
- Analysis and aggregation. A smart solution for data analysis and aggregation rolls indicators up from unit to department to facility to group, with the arithmetic handled consistently at every level.
Ongoing Professional Practice Evaluation (OPPE)
Physician performance evaluation that stands up to scrutiny
Ongoing Professional Practice Evaluation is the continuous collection of data to assess a physician's clinical competence and professional behaviour. AccreHealth provides an intelligent technology for OPPE with a complete library of metrics for every medical specialty, integrated with KPIs to produce detailed performance dashboards.
- OPPE metric library for all clinical specialties. A complete library of OPPE metrics spanning medical specialties, so evaluation criteria are defined against a recognised set rather than negotiated department by department.
- Integrated physician and specialty KPIs. OPPE draws on the same indicator engine as the KPI module, so physician-level and specialty-level measures are consistent with organisational measurement.
- Peer and benchmark comparison. Compare a physician against peers in the same specialty and against internal and external benchmarks — the context that makes an evaluation fair and defensible.
- Scheduled monitoring and review. Monitor and review physician performance on a regular basis — monthly, quarterly or annually — with the cycle driven by the system rather than by memory.
Medical Administration, Clinical Directors, Credentialing Committee, Quality & Accreditation, Physicians.
- The most-cited accreditation requirement becomes a routine, evidenced process
- Physicians see fair comparison against peers, not an opaque judgement
- Reappointment decisions rest on a continuous record, not a rushed review
JCI · NABH · CBAHI · DHA / DoH
Quality & Accreditation, Internal Auditors, Department Heads, Executive Leadership, Laboratory Quality.
- Eliminates manual tracking and ensures the timely closure of gaps
- Creates a culture of proactive compliance rather than survey-eve panic
- Audit history is comparable year on year because the method is consistent
JCI · NABH · NABL · CBAHI · ISO 9001
Quality Audit Management
Your digital partner in continuous quality assurance
Designed for quality departments, this module digitises the planning, execution, tracking and reporting of internal and external audits — including JCI, NABH, NABL and more — and turns audit findings into tracked corrective actions instead of a report that gets filed.
- Annual and ad-hoc audit calendar. Plan the year's internal audits, tracer activity and mock surveys on a single calendar, and raise ad-hoc audits against the same structure when an issue demands it.
- Customisable checklists per standard or department. Build audit checklists against a specific accreditation standard, a department, or a process — so the same chapter is audited the same way every time.
- Real-time non-conformance tracking. Findings are recorded as they are observed, classified, and immediately visible — not transcribed from a clipboard days later.
- CAPA assignment from the finding. Corrective and preventive actions are raised directly from the non-conformance, with an owner and a due date, and tracked to evidenced closure.
Patient Feedback & Complaints Management
Empowering voices. Enhancing experiences.
A truly patient-centred organisation listens actively. This module provides a structured and transparent system to collect, manage, analyse and resolve patient feedback and grievances across every channel a patient might use.
- Multiple input channels. Collect feedback through QR codes, SMS, web links, kiosks and more, so patients use whichever route suits them and every route lands in the same queue.
- Smart triage and assignment. Feedback is triaged and assigned to the responsible department automatically, based on the service, the location and the nature of the issue.
- Response time tracking and escalation. Every item carries a response clock. Breaches escalate through defined levels so a complaint cannot quietly age in someone's inbox.
- Trend analytics. An analytics dashboard identifies recurring themes by department, service line and time — turning individual complaints into a service improvement agenda.
Patient Experience, Quality & Accreditation, Department Heads, Executive Leadership, Front Office.
- Boosts patient trust and strengthens organisational transparency
- Converts feedback into strategic improvement rather than incident-by-incident firefighting
- Response times become a measured, managed KPI
JCI · NABH · CBAHI · DHA / DoH · ISO 9001
Infection Prevention & Control, Microbiology, Nursing Leadership, Quality & Accreditation, Facilities.
- Strengthens the infection control programme and reduces avoidable risk
- Outbreak signals surface early enough to intervene
- Hand hygiene compliance becomes a managed, unit-level metric
JCI · NABH · CBAHI · MOH · DHA / DoH
Infection Control Surveillance
Prevent. Monitor. Control.
Built exclusively for Infection Prevention and Control teams, this module enables meticulous monitoring and reporting of healthcare-associated infections in compliance with global guidelines, from surveillance capture through to trended reporting.
- HAI incident logging and surveillance tracker. Structured capture of healthcare-associated infection events with the denominators needed to produce device-days and patient-days rates rather than raw counts.
- Device- and procedure-associated trend reports. Trend reporting for surgical site infection, catheter-associated urinary tract infection, central line-associated bloodstream infection, ventilator-associated pneumonia and more.
- Real-time alerts and compliance dashboards. Threshold breaches and clusters raise alerts as they emerge, and dashboards give the IPC committee a current picture rather than a retrospective one.
- IPC audits and hand hygiene monitoring. Hand hygiene observation rounds and IPC environmental audits are captured on the same platform, with compliance rates by unit, role and moment.
How a deployment actually runs.
Discovery and gap assessment
We review your documentation estate, indicator set, committee structure and accreditation timeline. The output is a phased scope, not a licence quote.
Configuration and migration
Hierarchy, roles, approval routes and escalation rules are configured to your bylaws. Existing policies and registers are migrated into controlled structures.
Integration
Where indicator data, staff records or laboratory results already exist in your HIS, LIS or HR systems, integration is built so numbers are populated rather than re-keyed.
Go-live and adoption
Role-based training for quality, medical administration, department heads and front-line staff. Adoption is measured, because a governance system nobody uses is a liability.
Continuous support
Local teams in seven countries, standards libraries maintained as requirements are revised, and mock-survey support ahead of your accreditation window.
Bring us your hardest accreditation problem.
We would rather show you the module that solves your current bottleneck than run a feature tour. Tell us what is failing and we will demonstrate against it.
Request a personalised demo