Incident Manager
From near-miss report to closed corrective action, in one trail.
What this module is actually for.
A patient-safety culture is measured by how many incidents get reported, and how few of them stall. Paper forms suppress reporting because staff fear attribution; email-based investigation loses the thread; and corrective actions get agreed in a committee meeting and then quietly expire because nobody owns the follow-up.
A user-friendly platform for incident reporting, investigation and analysis. It generates automated incident analysis reports covering classification, harm score and root cause, alerts stakeholders, and monitors the progress of every action plan through to closure.
generated, not hand-assembled
Patient Safety · Risk Management · Quality & Accreditation · Department Heads · Nursing Leadership
JCI · NABH · CBAHI · ISO 9001 · DHA / DoH
What is inside the module.
System-enabled classification and automated reports
Incidents are classified by the system as they are captured, and the analysis report — classification, harm score, contributing factors — is generated rather than assembled by hand.
Critical incident alerting
Alert notifications route to heads of department for critical incidents and for the actions assigned to them, so severe events surface within minutes instead of at the next meeting.
Root cause analysis built in
Incident analysis reports and structured root cause analysis are part of the workflow, keeping investigation disciplined and comparable across departments.
Incident risk matrix
A risk matrix scores every incident on likelihood and consequence, feeding directly into the organisational risk assessment plan and prioritising where interventions are worth making.
CAPA assignment and status tracking
Corrective and preventive actions are assigned to named owners with due dates, and their status is tracked to closure — the difference between a quality system and a filing system.
Anonymous and named reporting
Reporting routes are configured to support a just culture, so staff report freely while investigators retain the context they need.
The difference it makes in practice.
- Reporting rates rise because reporting takes under two minutes
- Severe events reach the right person immediately, not at the monthly meeting
- Every action plan has an owner, a date and a visible status
- Trend analysis replaces anecdote in the patient safety committee
About Incident Manager.
Specific questions get specific answers. Call +971 50 862 7642 and ask for the specialist who covers this module.
Stronger alongside the rest of the platform.
Document Management
Policy control, review cycles and read-and-understood evidence.
Open modulePrivilege Manager
Clinical privileging, credentialing and licence expiry control.
Open moduleKPI Management
Indicator library, data collection, benchmarks and dashboards.
Open moduleOPPE
Physician performance monitoring against peers and benchmarks.
Open moduleSee Incident Manager running on your own data.
Bring a real scenario from your organisation. We will configure the demonstration around it rather than showing you a sample database.
Request a personalised demo